Versand

Thank you for shopping with Zeilvia. We aim to provide a smooth and reliable delivery experience for every order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing may take longer during holidays, promotional periods, or periods of high order volume.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location and the shipping method available at checkout.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other events outside our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking updates to appear after shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Zeilvia is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address error, contact us as soon as possible at:

Email: hello@zeilvia.com

We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Lost or Delayed Packages

If your package appears delayed, please check your tracking link first.

If tracking has not updated for several days, contact us and we will help investigate the issue with the carrier.

Zeilvia is not responsible for delays caused by shipping carriers, customs, holidays, weather, or events outside our control, but we will assist where possible.

Customs, Duties & Taxes

Depending on your location, your order may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact

For shipping questions, contact us at:

Email: hello@zeilvia.com